Dear Lenny, Kim and all involved,
My wife and I wish to thank you for the excellent customer service and follow up. You are one of the best organizations in Australia.
During every conversation with Kim, she was extremely professional, keeping her calm in trying situation. I have to commend you and Lenny for the professional attitude. When I came to pick up the bags from your Sydney location, I was greeted with a smile.
Please keep up the good work and continue to flourish. Australia needs more organizations like yours to bring its customer service standards up.
I will always remember to recommend your organization to all my contacts.
Thank you the order arrived safely. The backpacks are in Qatar with their proud new owners (my mum and dad) and they will be put to good use in upcoming weeks through Morocco.
I look forward to more ordering with you in the future.
Have a great week
I just want to thank you for your fantastic service and products. I tried to place an order Sunday morning, being a newy at on line shopping i accidently placed my order twice, tried to cancel it got my self very stressed. Your company rang me 1/2 an hour later to help me . I couldn't believe the promt service i got considering it was Sunday as well. You helped me place my order and i received it on the following Thursday in perfect condition.
I will definitely use this site again and throughly recommend to anyone.
Hi, I ordered the Titan 4 wheel suitcase on Sunday.
I ended up speaking to a gentleman who was a great help and obviously pushed the order thru on Monday.
Suitcase turned up on Wednesday in time for my daughters birthday present.
Thank you so much this is the best service I have encountered in years and will tell all my friends where to get great luggage. Thanks again.
Hi. I've just received my order and wanted to let you know that I'm extremely happy with your service. The transaction was easy, I was able to track my item and best of all, the parcel arrived in super quick time !
Thanks guys and gals for such great customer service. I will definately recommend you to family and friends.