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Testimonials and Feedback
What our customers say...
Dear Lenny, Kim and all involved,
My wife and I wish to thank you for the excellent customer service and follow up. You are one of the best organizations in Australia.
During every conversation with Kim, she was extremely professional, keeping her calm in trying situation. I have to commend you and Lenny for the professional attitude. When I came to pick up the bags from your Sydney location, I was greeted with a smile.
Please keep up the good work and continue to flourish. Australia needs more organizations like yours to bring its customer service standards up.
I will always remember to recommend your organization to all my contacts.
Thank you very much for the fast processing and delivery of my order. I am very impressed with the service, I ordered it last Friday and received it yesterday!
You have always been reliable for our luggage needs. This has been my second purchase (the first one was via your North Sydney store) and always happy with your good value products. Your online store is very reliable.
Thank you very much!
Hi, I ordered the Titan 4 wheel suitcase on Sunday.
I ended up speaking to a gentleman who was a great help and obviously pushed the order thru on Monday.
Suitcase turned up on Wednesday in time for my daughters birthday present.
Thank you so much this is the best service I have encountered in years and will tell all my friends where to get great luggage. Thanks again.
I want to say that I am extremely happy with your service and your response to my query.
I am not much of an online guy especially when it comes to things that donít add up and to businesses that hide behind web addresses.
However your response and attention to my query was far beyond my expectations.
You responded it with exceptional service, and upfront honesty.
Thanks for the good work.
Iíll spread the word with our friends, and I wish your business the best for the future.
Keep it up and you canít go wrong.
My order was delivered this morning. Very happy with the product and fast delivery.