Shipping Information

General shipping information to assist you with an queries. If you have any further questions, please dont hesitate to contact us on
1300 851 423 or via our CONTACT US page.

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GENERAL SHIPPING INFORMATION

ALL ORDERS OVER $80 RECEIVE FREE SHIPPING*

HINT:

Shipping is calculated by weight and it doesn't take much to make it worth raising your order to over the minimum of $80 to qualify for free shipping! An accessory added here or there can actually save you money!

TRACKING YOUR ORDER

Once your parcel/s have been dispatched from EquipmentGear you can review your order via the Order Login section. This is where you will also find your Tracking ID and a link to the Courier's Tracking Website

ESTIMATED SHIPPING TIMES

  1. Sydney = 5-7 business days
  2. QLD = 5-7 business days
  3. NSW = 5-7 business days
  4. VIC = 5-7 business days
  5. TAS = 7-12 business days
  6. SA, NT and WA = 7-12 business days

* If you have special delivery instructions, please contact us via email or on 1300 851 423 to provide further details

Please note that these times are estimates and in no way offer a guarantee for timely delivery. Outside metropolitan area delivery times may vary. Special courier services incur extra charges and are based on individual order circumstances and must be organised by phone 1300 851 423

INSURANCE

At the point of reviewing your shopping cart, you can select if you wish to take out insurance against loss or damage during shipping.

Taking out an insurance policy will also cover you for the free return of any items you may wish to exchange or refund.

Please note that if you are not covered by insurance and your package is lost or damaged in transit, EquipmentGear does not accept responsibility or liability for any damage or loss.

CUSTOMER SERVICE

We will assist our customers in dealing with manufacturers or Australia Post & Direct Freight Express with regards to warranty or damage claims.